How it works › Getting started
Following a case
Once you report a case or join it with Me too, you follow it: it is in Mine on the map, and you get an e-mail when something happens.
What you can do on a case
- Me too — the problem bothers you too. You do not need to be there.
- Still there — it is not fixed yet. People on the case can say so from anywhere; anyone else from within 50 m. Once a day.
- It's fixed — with a fresh photo, within 50 m. The reporter can do this at any time; others once their account is established and a few days have passed.
- Confirm the fix / Not fixed — when someone says it is fixed, you are asked to check on the spot. The reporter's word, or two people's, decides.
- Broken again — within 60 days of the fix, with a fresh photo.
E-mails you get
When the service answers or gives a date, when a fix is reported (asking you to check), when it is fixed, declined, disputed or reopened, and when FixEcho sends it to a service or reminds the service. If nobody has looked at the case for 21 days, we ask whether it is still there (at most once a month). Every e-mail has a link to switch them off; or untick E-mail me when something happens on my cases in your account.
Stepping away
- Leave this case — you stop getting updates; Me too brings you back.
- Withdraw report — only your own report, only while nobody has joined it and no service has answered, with a reason (a mistake, not a problem, a duplicate). You can bring it back once within 30 days from Mine; after that its photo is deleted.
Helping nearby
Checks near you shows up to five cases within 500 m that need someone on the spot: a fix to check, “is it still there?”, or a pin to sharpen. My trail shows what you did — only you can see it.
Sharing
Share sends a link to the case; your name is never on it.