How it works › Behind the scenes
Every state
| State | What it means | Who changes it |
|---|---|---|
| Reported | The problem is reported and exists. | A citizen reports it; “Me too” and “still there” keep it alive. |
| Acknowledged | A service has taken the case, maybe planned the work. | The responsible service. If it reports no fix for 30 days, the case says so. |
| Reported as fixed | Someone says it is fixed — waiting for confirmation. | The service (after photo), or the reporter and people who joined (photo on the spot). |
| Fixed | The fix is confirmed. | The reporter, two people, 21 days without objection, or a review ruling. It can be reopened within 60 days. |
| Declined | The service declined with a public reason. The case stays on the map. | The responsible service. “Not our responsibility” returns it for the right service. |
| Inactive | Nobody has confirmed it is still there for a long time (twice the usual time, e.g. 120 days for a pothole). | Time, or everyone who followed it left and no service has answered yet; any new confirmation or “Me too” brings it back. A case a service had already acknowledged comes back as acknowledged. |
| Locked | Waiting for a review ruling. | After two rounds of “fixed / not fixed”, when two accounts act from one device, or by review. The ruling is public, with a reason. |
| Removed | No longer on the map. | Review, when a report breaks the rules (public reason), or the reporter withdraws their report (a mistake, not really a problem, a duplicate) while nobody has joined it and no service has answered. A withdrawn report can be brought back by its reporter once, within 30 days; after that its photo is deleted for good. |
The days are counted. Every case says when it was first reported and how many days it has waited, for example “Reported 63 days ago. Still not fixed.” The count runs from the first report and does not restart when a case is reopened; it stops only when people on the spot confirm the fix — “reported as fixed” does not stop it. A service is named only for what it did itself (took the case, scheduled it, declined it with a reason, reported a fix). After 30 days the number stands out, after 90 more so. In “All reports”, the “Longest waiting” order shows what has waited longest.
Leaving a case. If you think something will not be fixed, or you no longer care, tap “Leave this case”: you get no more updates and are no longer counted among the people on it. The case stays public for others, and the days keep counting — leaving does not erase the problem. If you were the last one following it and no service has answered, it becomes “Inactive”; anyone passing by can revive it. Come back any time with “Me too”. Withdrawing is different: only for a mistake, a report that is not really a problem, or a duplicate, while nobody has joined — a withdrawn report leaves the map.