How it works › People and roles
Who can do what
| What is allowed | Citizen | Responsible service | Reviewer | Administrator |
|---|---|---|---|---|
| Report a problem on the spot | ✓ | ✓ also from a computer | ✓ also from the gallery or map | ✓ as a reviewer |
| “Me too” and “still there” | ✓ | — | — | — |
| Report it fixed | the reporter; people who joined (established account, after 72 h) | ✓ with an after photo | — | — |
| Confirm or dispute a fix | ✓ | — | — | — |
| Acknowledge, plan, decline with a reason | — | ✓ on its own service’s cases | — | — |
| Correct the problem type | on own report; others suggest | suggests | ✓ | ✓ |
| Review photos, remove reports | — | — | ✓ | ✓ |
| Settle a locked case | — | — | ✓ | ✓ |
| Move a case to another service | — | — | ✓ | ✓ |
| Accounts and roles; e-mail addresses | — | — | — | ✓ |
On a report they filed themselves everyone — staff included — acts as a citizen: they can withdraw, confirm or dispute it, but never act on it as a service or a reviewer.